Write to us. We will write back, by hand
No call centre, no agent, no commission. The number you call is answered by our intake desk, the email is read by a member of the founding team, and the physician’s calendar is held by the doctor herself. This is how to contact wellness retreat Haridwar care that still answers the phone.
- Under 4hrsAverage WhatsApp Reply
- 24hrsEmail, Even Sundays
- Mon to SatIntake Calls Booked
- 7 daysPhones Are Open
Pick the channel that fits you
All three reach the same intake desk. Phone is the fastest. WhatsApp is the easiest. Email is the most considered. Choose what suits the moment.
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WhatsApp
+91 72177 51261
Fastest channel. Send a text, a voice note, even a photo of your medication list. Average reply under four hours, often within minutes.
Open WhatsApp -
Phone
+91 72177 51261
Indian Standard Time, GMT +5:30. Open seven days a week, 8 AM to 8 PM. For overseas guests, request a callback through the form and we will call you in your timezone.
Call Now -
Email
hello@holistichealthvillage.com
Best for considered enquiries with medical history, complex itineraries, or attachments. Replied within twenty-four hours, often the same day.
Open Email
Skip the general inbox. Go direct.
Most enquiries are best handled by the intake desk. A few are not. If your reason for writing sits in one of the lanes below, write directly to that line. The right person sees it first.
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01
Programme Enquiry
Stay planning, intake-call booking, programme questions, tariff. The general inbox is the right place.
hello@holistichealthvillage.com -
02
Press, Journalists, Filming
Editorial enquiries, site visits, photographer or film-crew access. Our communications lead responds within forty-eight hours.
press@holistichealthvillage.com -
03
Doctor’s Office
Clinical follow-up for past guests, second-opinion requests, escalations during a stay. The physician’s secretary holds this inbox.
doctor@holistichealthvillage.com -
04
Donations and Mission Support
To support the Divya Prem Sewa Mission, the charitable trust that owns the campus. 80(G) and FCRA receipts issued by return.
donate@holistichealthvillage.com -
05
Travel Trade and Partnerships
Travel agents, corporate wellness, hospital referral arrangements. Our partnerships lead handles agreements.
partners@holistichealthvillage.com -
06
Careers
Vaidyas, BNYS naturopaths, physiotherapists, yoga teachers, hospitality. We hire slowly and selectively, on character first.
careers@holistichealthvillage.com
A short message is enough
Read by a person, replied to by a person. We never bulk-mail and we never share your details.
Drop in, by appointment
If you are already in Haridwar or Rishikesh, you are welcome to visit the campus before booking. We ask for twenty-four hours notice so the right person is on site to walk you through, share a cup of herbal tea, and answer questions in person.
Campus Address
Divine Holistic Health Retreat
Shyampur Kangri, Haridwar 249408
Uttarakhand, India
Getting Here
- From Delhi: 5 hour drive, or 4 hour Vande Bharat train to Haridwar Junction, then 20 minutes by taxi.
- From Jolly Grant airport (DED): 1 hour drive. Complimentary transfer on programme stays of 7+ nights.
- From Rishikesh: 25 minutes by taxi along the Ganga road.
- Local landmarks: Five minutes from Chandi Devi Temple, fifteen minutes from Har-ki-Paudi ghat.
Visiting Hours
- Mon – Sat: 10 AM to 5 PM, by appointment
- Sunday: 11 AM to 3 PM, by appointment
You reach the mission
When you write to Divine Holistic Health Retreat, you are not reaching an outsourced booking team. The intake desk sits inside the hospital and retreat campus run by the Divya Prem Sewa Mission, the charitable trust founded in 1997 that owns this site. Our clinical leadership is signed off by the team profiled at dcmsh.com.
You speak to humans
Every channel ends at a person who knows the campus, the programmes, and the physicians. No keyword filters, no escalation queues, no AI gates.
No commission, no pressure
We do not pay agents and we do not take agent bookings. Every guest came directly. That keeps the pricing honest and the conversation calm.
Quiet hours, kept
Our phones close at 8 PM IST and reopen at 8 AM. WhatsApp goes unread for that window. We protect the team’s sleep the same way we protect yours.
Before you write, a few honest answers
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How quickly will I hear back?
WhatsApp is fastest, average under four hours, often within minutes during the day. Email is within twenty-four hours, almost always the same day on weekdays, within six to twelve hours on Sundays. Phone is answered live during open hours, eight AM to eight PM Indian Standard Time, seven days a week.
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Will the physician call me, or someone else first?
Your first conversation is with our intake desk. They listen, take a brief note of your medical situation, and offer to schedule the physician’s complimentary intake call. The physician handles the clinical conversation, not the desk. The intake call is forty-five minutes, in your time zone, with no obligation to proceed.
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Do you take bookings through travel agents?
No. We do not work with travel agents or middlemen and we do not pay commission. Every booking comes through this contact page or through a direct introduction from a past guest. This keeps the tariff honest and the relationship direct from day one.
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I have a complex medical history. Should I write through the medical line?
You can. doctor@holistichealthvillage.com reaches the physician’s secretary directly, with the doctor cc’d. For most enquiries the general inbox is faster because the intake desk schedules the call, then the physician sees the full case at the call. Either route works.
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Can I visit the campus before booking?
Yes, by appointment with twenty-four hours notice. Most international guests do not, because the intake call already covers what a visit would, plus the doctor sees you. Local guests visit more often, especially before a longer stay.
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How do I make a donation to the mission?
Write to donate@holistichealthvillage.com, or visit the parent mission’s page at divyaprem.co.in. Donations are tax-exempt for Indian residents under 80(G), and accepted from overseas under FCRA. Receipts are issued by return.
Pick up the phone
Whatever the question, whatever the channel, the people who answer have walked the gardens, met the physicians, and signed off your room. Write once. We will write back, properly.
Divine Holistic Health Retreat · Shyampur Kangri, Haridwar · Foothills of the Himalayas